We facilitate dialogue between stakeholders to help them identify problems and solutions.

Poor worker-manager relations not only affect social and environmental performance of a production facility, but can also have a significant impact on the bottom line by slowing down the production process and affecting product quality. The reality remains that many factories have difficulty passing social audits. The top-down, monitoring approach has failed to significantly improve working conditions. Social audits delegate responsibility for implementing improvements to suppliers without providing the resources to do so.

For SUSA, dialogue is the solution to address this implementation gap. Working with social challenges in diverse cultural contexts demands a high level of creativity, flexibility and multidisciplinarity. Hence, our dialogue methodology PROSPERe2e® utilises a variety of tools coming from design thinking, coaching and organisational change approaches. The engagement of local partners is of utmost importance in our dialogue programmes. All training activities are conducted by local trainers to ensure that the trainings are culturally sensitive and that the baseline is reached.

The core principle of SUSA’s signature dialogue approach is the joint involvement of workers and managers in information exchange and decision-making processes. SUSA believes that this is the most effective way to create improvement in working conditions. By engaging workers and managers in dialogue, we rely on their expertise to identify the most pressing problems in the factory, and their motivation and buy-in help to ensure success.

Substantive improvements in the approximately 700 factories that have participated in our worldwide dialogue programmes demonstrate the far-reaching and profound impact of our dialogue approach. Successes from long-term client projects demonstrate the potential for improvements at the factory-level in numerous areas, such as management practices, productivity and resource efficiency, unauthorized absenteeism, dialogue and communication channels, occupational health and safety, fair wages, working time and discrimination. In addition, the participating brands and suppliers benefit from efficiency gains, enhanced reputation and higher product quality.