SUSA provides innovative and needs-oriented solutions for our clients’ challenges.

SUSA provides innovative and needs-oriented solutions for our clients’ challenges. We use methods from design thinking, change management, mediation, non-violent communication and coaching to develop services and products based on clients’ needs. With our agile and customer-oriented approach, we implement successful projects with a pioneering spirit. We are passionate about developing successful projects in challenging environments. Our proven success with developing lighthouse projects rests on our ability to work under uncertain, volatile and complex conditions.

Our approach builds on five main pillars which we experience as very powerful and essential for driving positive change. As driving change is always connected to behaviour patterns, our pillars put the human factor in the centre.


Giving all relevant actors a voice in identifying problems and implementing solutions is key for gaining ownership and buy-in


Real change can only be achieved when people take ownership over independently developed improvement actions


Continuous improvement is only possible with close supervision and expert support

Action Learning

Global challenges require thinking outside the box to develop tailored solutions


Global challenges require individual, innovative solutions which consider the complexity of global problems

Field of Expertise

In order to improve social, economic and environmental conditions certain topics need to be addressed along the global supply chains. We at SUSA developed through our hands-on approach expertise and detailed knowledge in various fields.

Working Time

Sufficient time to rest and recuperate is important to workers’ health and well-being. Workers may not be forced to work excessive hours.

Fair Wages

All workers should earn enough to support themselves and their families. But worldwide many workers earn wages so low that they cannot pay for the basic needs of their families. Additionally training in financial management is needed.

Occupational Health & Safety

Millions of workers worldwide are injured or even killed each year due to workplace accidents. Training is a powerful tool to ensure that employers meet safety standards and workers understand risks.

Fire Safety

Deadly factory fires are preventable tragedies. Training is a powerful tool to ensure that employers meet safety standards and workers understand risks.

Discrimination & Sexual Harassment

Marginalised populations – whether due to their gender, race, sexuality or religion – face discrimination in terms of pay and promotions, and even violence and harassment, at their workplace.

Freedom Of Association

When speaking together, with one voice, workers are better able to bargain for increased wages, safer working conditions, improvements to health and safety, and to participate in the factory’s decision-making process.

Child Labour

Children belong in school and not in the workplace. Forcing children to work is danger to their health and futures.

Forced Labour

Victims of modern-day slavery are especially vulnerable. Identifying and rehabilitating them is a tremendous challenge.

Worker Participation

Engagement of workers in the decision-making process of a factory is the surest way to improve working conditions and protect workers’ rights.

Leadership Skills

Training can help supervisors facilitate between the needs and objectives of the workers they lead and managers they report to.


Given the highly competitive business environment of the industry, improvements in productivity and product quality can help factories gain an edge in the marketplace. and pay for improvements in working conditions. This promotes better working conditions.

Environment & Cleaner Production

Resource-saving techniques and improved waste management are beneficial to manufacturers, surrounding communities and the global environment as a whole.


We rely on our diverse and global network of experts who are at the cutting edge of improving the global supply chains. We have more than 100 close partners across the globe who contribute significantly to SUSA’s success.

Sustainable Development Goals

As an organisation, we are committed to achieving the Sustainable Development Goals (SDGs).
Through our projects, we help our customers to make an important contribution to achieving these goals on a daily basis. The following are concrete examples of actions and projects we have developed and implemented to achieve the following SDGs:

Our programs across the globe

  • increase women’s representation in management as supervisors, HR managers, OHS officers, etc. 
  • promote women’s full and effective participation in their workplace through increased decision making power 
  • address physical and sexual violence as well as sexual harassment and discrimination at the workplace
  • empower women in factories to advocate for female-friendly workplaces  e.g. clean toilets, separate prayer room, nursing room, child centers

  • change mindsets and behavior when it comes to sustainable use of  resources at the factory (trainings on reducing water consumption, installation of energy-saving equipment or switching to more efficient energy sources)
  • contribute to access to safe and affordable drinking water in the factories 
  • contribute to reducing water pollution and release of hazardous chemicals;  minimizing untreated wastewater; and, substantially increasing recycling and safe reuse in production

  • promote high standards of health and safety in the factories, encouraging employees to take personal and collective responsibility for creating a safe work environment
  • improve working conditions including occupational health and safety
  • provide skills training to garment workers (a majority of whom are young woman)
  • Identify and implement effective measures to eradicate forced labour and child labour
  • bring together suppliers and brands to develop standards that uphold labour rights
  • increase in national compliance of labour rights through consultations with the government, local NGOs  and other relevant stakeholders

  • create opportunities for workers to develop their skills and gain access to improved employment opportunities at the factory as well as outside of the industrial manufacturing plants
  • create opportunities for trainers to develop their skills and gain access to improved employment opportunities within their field
  • support producers from low income countries in developing business strategies to become more international and to meet international social and environmental standards
  • encourage companies within the value chain to pay living wages
  • SUSA  lives its equal opportunity policies prohibiting discrimination in all forms, and encourages our clients and partners to do the same
  • SUSA cooperates with local partners in low-income countries and builds their capacity

  • contribute to raise awareness, educate and gain commitment of stakeholders along the supply chain to sustainable production and sustainable workplace, as well as lifestyles in harmony with nature. Topics of SUSAs trainings are e.g.: waste management, water management, energy efficiency, cleaner production
  • contribute to increase energy and water efficiency in industrial manufacturing plants and across distribution networks
  • have an positive environmental impact of the garment sector

  • design and implement natural disaster risk mitigation, preparedness, response and recovery plans at industrial plants and manufacturing facilities in high-risk locations
  • improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation and impact reduction


October 1, 2019

HR Guideline for Ethiopian Industrial Park

Together with R&D Group, and commissioned by the Ethiopian Investment Commission and Enterprise Partners, we worked on a HR Guideline to help factories in Ethiopian industrial parks deal with their most pressing HR challenges effectively.

May 20, 2019

SUSA Brochure

Have a look at our SUSA brochure! To get more insights into our work, download the brochure. There you find also some of our success stories.

March 20, 2018

Workshop on CSR and Environmental Management Systems for Ethiopian Industrial Park Development Corpration

SUSA conducted a workshop with participants coming from the Industrial Park Development Corporation.  The overall objective was to build capacity among industrial park developers and industries on CSR and Environmental Management Systems in order to foster sustainability in Ethiopia’s industrialization.

September 9, 2015

The ALDI Factory Advancement Project Insights & Results

SUSA manages the ALDI Factory Advancement (AFA) Project of ALDI South, which seeks to improve working conditions at textile factories in Bangladesh beyond social compliance. Two years into the project, impressive results have been achieved in numerous areas, such as health and safety, worker-manager relations and productivity.

October 19, 2017

Assessment of Workers’ Satisfaction and HR Structure of Factories in the Hawassa Industrial Park

The objective of the assessment is to review the HR structure, identify key labour related challenges and provide recommendations within the Hawassa Industrial Park. 14 factories in Hawassa Industrial Park were interviewed for the assessment.