SUSA provides innovative and needs-oriented solutions for our clients’ challenges.

SUSA provides innovative and needs-oriented solutions for our clients’ challenges. We use methods from design thinking, change management, mediation, non-violent communication and coaching to develop services and products based on clients’ needs. With our agile and customer-oriented approach, we implement successful projects with a pioneering spirit. We are passionate about developing successful projects in challenging environments. Our proven success with developing lighthouse projects rests on our ability to work under uncertain, volatile and complex conditions.

Our approach builds on five main pillars which we experience as very powerful and essential for driving positive change. As driving change is always connected to behaviour patterns, our pillars put the human factor in the centre.


Giving all relevant actors a voice in identifying problems and implementing solutions is key for gaining ownership and buy-in


Real change can only be achieved when people take ownership over independently developed improvement actions


Continuous improvement is only possible with close supervision and expert support

Action Learning

Global challenges require thinking outside the box to develop tailored solutions


Global challenges require individual, innovative solutions which consider the complexity of global problems

Field of Expertise

In order to improve social, economic and environmental conditions certain topics need to be addressed along the global supply chains. We at SUSA developed through our hands-on approach expertise and detailed knowledge in various fields.

Working Time

Sufficient time to rest and recuperate is important to workers’ health and well-being. Workers may not be forced to work excessive hours.

Fair Wages

All workers should earn enough to support themselves and their families. But worldwide many workers earn wages so low that they cannot pay for the basic needs of their families. Additionally training in financial management is needed.

Occupational Health & Safety

Millions of workers worldwide are injured or even killed each year due to workplace accidents. Training is a powerful tool to ensure that employers meet safety standards and workers understand risks.

Fire Safety

Deadly factory fires are preventable tragedies. Training is a powerful tool to ensure that employers meet safety standards and workers understand risks.

Discrimination & Sexual Harassment

Marginalised populations – whether due to their gender, race, sexuality or religion – face discrimination in terms of pay and promotions, and even violence and harassment, at their workplace.

Freedom Of Association

When speaking together, with one voice, workers are better able to bargain for increased wages, safer working conditions, improvements to health and safety, and to participate in the factory’s decision-making process.

Child Labour

Children belong in school and not in the workplace. Forcing children to work is danger to their health and futures.

Forced Labour

Victims of modern-day slavery are especially vulnerable. Identifying and rehabilitating them is a tremendous challenge.

Worker Participation

Engagement of workers in the decision-making process of a factory is the surest way to improve working conditions and protect workers’ rights.

Leadership Skills

Training can help supervisors facilitate between the needs and objectives of the workers they lead and managers they report to.


Given the highly competitive business environment of the industry, improvements in productivity and product quality can help factories gain an edge in the marketplace. and pay for improvements in working conditions. This promotes better working conditions.

Environment & Cleaner Production

Resource-saving techniques and improved waste management are beneficial to manufacturers, surrounding communities and the global environment as a whole.


We rely on our diverse and global network of experts who are at the cutting edge of improving the global supply chains. We have more than 100 close partners across the globe who contribute significantly to SUSA’s success.


May 20, 2019

SUSA Brochure

Have a look at our SUSA brochure! To get more insights into our work, download the brochure. There you find also some of our success stories.

March 20, 2018

Workshop on CSR and Environmental Management Systems for Ethiopian Industrial Park Development Corpration

SUSA conducted a workshop with participants coming from the Industrial Park Development Corporation.  The overall objective was to build capacity among industrial park developers and industries on CSR and Environmental Management Systems in order to foster sustainability in Ethiopia’s industrialization.

September 9, 2015

The ALDI Factory Advancement Project Insights & Results

SUSA manages the ALDI Factory Advancement (AFA) Project of ALDI South, which seeks to improve working conditions at textile factories in Bangladesh beyond social compliance. Two years into the project, impressive results have been achieved in numerous areas, such as health and safety, worker-manager relations and productivity.

October 19, 2017

Assessment of Workers’ Satisfaction and HR Structure of Factories in the Hawassa Industrial Park

The objective of the assessment is to review the HR structure, identify key labour related challenges and provide recommendations within the Hawassa Industrial Park. 14 factories in Hawassa Industrial Park were interviewed for the assessment.