SUSA provides training services for improved implementation of social and labour standards at production sites, in a range of industries worldwide. Our expertise in worker-manager dialogue is based on more than 15 years in the field, working in factories. SUSA’s intensive and ongoing coaching builds capacities in production markets and promotes local ownership over the change process. To ensure that trainings are culturally sensitive, they are conducted by our global network of local trainers. Intense onsite coaching and innovative training materials ensure an effective implementation of our dialogue programme. Besides facilitating change processes and implementing training programmes, SUSA also offers CSR consultancy and stakeholder engagement to brands and retailers.


Overview of SUSA's Working Areas




Poor worker-manager relations can have a significant impact on the bottom line by slowing the production process and affecting product quality. Fostering constructive labour relations in their supply chain is thus a top priority for forward-thinking companies. The SUSA dialogue trainings guide workers and managers to jointly address the topics below.

Sufficient time to rest and recuperate is important to workers’ health and well-being. Workers may not be forced to work excessive hours.

All workers should earn enough to support themselves and their families. But worldwide many workers earn wages so low they cannot pay for the basic needs of their families.

Millions of workers worldwide are injured or even killed each year due to workplace accidents. Training is a powerful tool to ensure that employers meet safety standards and workers understand risks.

Deadly factory fires are preventable tragedies. Training is a powerful tool to ensure that employers meet safety standards and workers understand risks.

Marginalised populations – whether due to their gender, race, sexuality or religion – face discrimination in terms of pay and promotions, and even violence and harassment, at their workplace.

When speaking together, with one voice, workers are better able to bargain for increased wages, safer working conditions, improvements to health and safety, and to participate in the factory’s decision-making processes.

Children belong in school and not in the workplace. Forcing children to work is a danger to their health and futures.

Victims of modern-day slavery are especially vulnerable. Identifying and rehabilitating them is a tremendous challenge.

Engagement of workers in the decision-making processes of a factory is the surest way to improve working conditions and protect workers’ rights.

Training can help supervisors facilitate between the needs and objectives of the workers they lead and the managers they report to.

Given the highly competitive business environment of the consumer goods industry, improvements in productivity and product quality can help factories gain an edge in the marketplace and pay for improvements in working conditions.

Resource-saving techniques and improved waste management are beneficial to manufacturers, surrounding communities and the global environment as a whole.



In total, workers from around 700 manufacturers – including electronics, garment, retail, furniture, jewellery, toys and leather goods – have received training on effective in-house dialogue and workplace cooperation in Bangladesh, Bulgaria, Cambodia, China, Ethiopia, Georgia, India, Romania, Thailand, Turkey and Vietnam - based on the SUSA dialogue programme.